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EE 5G Wifi device - switching on roaming?

dougmifi
Explorer

I have EE's 5G WIFI mobile device - the big white rectangular one. I pay monthly and when I search my account tells me this is free to use in most of Europe - France specifically. It also says 'to turn on roaming text ROAMING to 150'. As this isn't a phone and has no screen or keyboard etc how I can I turn roaming on or find out if it's already on? Is roaming turned on as the default out of the box? Thanks all.

7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

Most mobile routers can do texts. Login to it & look for the SMS section.

If you started your contract after 07/07/21 it isn't free to roam in the EU but there'll be a £2 / day charge for using your UK allowances in EU or alternatively you may buy the Roam Abroad Pass for £10 / month charged pro-rata. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Thanks. My contract started in Nov 2021, from my account page it gives me the option to check what roaming charges are applicable to France - it told me there was no charge to use my regular allowance. So that's confusing.

Concerning the text message - I cannot see the device on my laptop to access it. I connected it via an ethernet cable and then tried the USB socket, neither shows the device on my laptop. I only have access to my account page via the EE website but so far haven't found anything there allowing me to send a text message? Do you know how I see my device to access text messaging?

XRaySpeX
EE Community Star
EE Community Star

You don't see the router from a PC. You browse to it by logging in at 192.168.1.1. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

thanks again. That worked. Although it does seem I am still unable to write a text - all I can do is view inbox, delete messages and reply to messages, but not write a new one. But no worry as in the settings section I found that roaming was turned on and in auto for network selection so that has answered my initial problem. Thanks very much, appreciate your time.

XRaySpeX
EE Community Star
EE Community Star

I doubt that it has. You are looking at the settings of the device but it is whether roaming is enabled on your EE a/c that matters.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
dougmifi
Explorer

ah, OK. Think I need to go to a store and ask then as i can't see that info on my accounts page

XRaySpeX
EE Community Star
EE Community Star

You'd be better phoning CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP