Does anyone have problems with 4G plus on data sim router

[Ruthbd]

We have a 4G plus TP Link router using a 4G sim we have just discovered we have lost the 4G plus capacity.  Has anyone else had this happen to them and how did they resolve the problem 

[Leanne_T]

Hi @Ruthbd 

Thanks for coming here. 

Is the device connecting to the internet? 

How long has this been happening? 

Leanne. 

[Ruthbd]

Hi

it does but at very basic low 4G speeds and it cuts out frequently we can’t even watch tv as we have a sky glass which needs 33 mbps 

we had 4G+ before they were working on the mast about 2 months ago  they upgraded it to 5G but we are now in a 5G black spot 

[Leanne_T]

Thanks @Ruthbd 

In this case, please get in touch with our tech gurus and they will get this looked into in more detail for you. 

You can call either 150 or 07953 966 150. 

Leanne.