Data Sim

[Clunk1552]

I have just put a  new data sim in 5G router and all the lights are saying it is working but it’s telling me there is no internet connection. Any help for resolution please. 

[XRaySpeX]

@Clunk1552 : What 5G router?

[Clunk1552]

My mistake it’s a Huawei 4GB618 router 

[XRaySpeX]

Is that 1 sold by EE under its own name or by a 3rd-party?

Had it been used previously on another mobile network.

[Clunk1552]

It’s a 3rd part one but was previously used with Smarty mobile. I was given it by a friend. 

[XRaySpeX · Accepted solution]

Check its APN/Profile against EE APN Settings