Close Account

rolfe66 · ‎14-02-2024

I am out of contract and looking to close my Broadband account. Do i need to phone someone or just stop my direct debits. Probably be binning my sim only contract also.

Cheers

Chris_B · ‎14-02-2024

@rolfe66 if you want to terminate, then you need to call customer services and give notice. as the sim only contract you need to call customer services and give 30 days notice. If you’re still within your contract term, you’ll be liable to pay off the remaining term of that contract.

just stopping the direct debit doesn’t terminate a contract.

View solution in original post

Chris_B · ‎14-02-2024

@rolfe66 if you want to terminate, then you need to call customer services and give notice. as the sim only contract you need to call customer services and give 30 days notice. If you’re still within your contract term, you’ll be liable to pay off the remaining term of that contract.

just stopping the direct debit doesn’t terminate a contract.

rolfe66 · ‎14-02-2024

Sim is out of contract also. I presume 150 is who i phone for both

XRaySpeX · ‎14-02-2024

Yes, if you have 2 contracts: the mobile router with its included SIM & a separate SIM-Only.

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