Cancel

jockwav1
Established Contributor
Established Contributor

I am on a PAYG monthly contract & i don`t intend on paying this price rise that`s coming.

When can i cancel ,i have been here about 2-3 years

11 REPLIES 11
XRaySpeX
EE Community Star
EE Community Star

There's no price rise for PAYG. You don't cancel PAYG; you just stop using your PAYG SIM any time you want.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
jockwav1
Established Contributor
Established Contributor

Maybe at cross wires here, i should have said i have 4GEE  WIFI router for my BB which i pay on a rolling monthly contract.

There is a price rise at near the end of march & i need to know if i have to give any notice that i will be leaving.

 

WS1995
Skilled Contributor
Skilled Contributor

If it's a rolling 30 day contract, then as I understand USUALLY you give a minimum of 1 month's notice.

I.e If you advised EE you wish to cancel, you would make 1 more monthly payment (assuming you had paid your bill for the current month just elapsed). So come April you would not have to pay any further. 

XRaySpeX
EE Community Star
EE Community Star

You need to contact EE giving 30 days notice of cancellation of your mobile contract.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
jockwav1
Established Contributor
Established Contributor

My bill is always due on the 18th of every month,so i think i would have to pay on March 18th?.

James_B
EE Community Manager
EE Community Manager

Hi @jockwav1,

Yes, any bills raised during your notice period would taken as usual. 

Once your line has been cancelled, you'll receive a final bill which would include a credit for any line rental you paid in advance but didn't use.

Find out more in What happens to my phone bills if I leave EE?

Hope this helps.

James

jockwav1
Established Contributor
Established Contributor

I don`t have a landline,i have a 4GEE WIFI Router that`s all i have no phone just the router,on a monthly rolling contract.

James_B
EE Community Manager
EE Community Manager

The same information also applies to 4GEE WiFi plans @jockwav1 

James

jockwav1
Established Contributor
Established Contributor

That`s fine it was just to clarify things that i have no landline & i own the router.