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Broadband

Melanie019
Investigator
Investigator

‎12-09-2023 09:14 PM

If you made a payment on your phone for EE how long does it take to go through 

0 Helpful
7 REPLIES 7
Leanne_T
EE Community Support Team

‎13-09-2023 08:29 AM

Hi @Melanie019 

Thanks for coming here 🙂

The payment should show within 24 hours, are you unable to use your services at the moment? 

Leanne. 

0 Helpful
Melanie019
Investigator
Investigator
In response to Leanne_T

‎13-09-2023 08:34 AM

Yes
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Leanne_T
EE Community Support Team
In response to Melanie019

‎13-09-2023 08:34 AM

I see @Melanie019 

When did you make the payment? 

Does this show as paid in your My EE account? 

Leanne 🙂

0 Helpful
Melanie019
Investigator
Investigator
In response to Leanne_T

‎13-09-2023 08:40 AM

I payed the £80 yesterday on my EE account
0 Helpful
Leanne_T
EE Community Support Team
In response to Melanie019

‎13-09-2023 08:54 AM

If this has been over 24 hours, have you tried restarting the device? @Melanie019 

Could you check your My EE account has the payment been received?

Leanne.

0 Helpful
Melanie019
Investigator
Investigator
In response to Leanne_T

‎13-09-2023 09:06 AM

No it has not gone out yet
0 Helpful
Leanne_T
EE Community Support Team
In response to Melanie019

‎13-09-2023 09:29 AM

I see @Melanie019 

If you get in touch with our mobile care team by calling 07953 966 150 they can get this looked into for you and see what they can do to help 🙂

Leanne. 

0 Helpful