10-06-2023 02:09 PM
@Leanne_T : In the new Pay As You Go charges for roaming in the EU help page it states:
You must have an active Subscription Pack to opt in to these charges.
Such data SIMs don't.
Does that mean they can't use their mobile routers in the EU other than by buying a 500MB (per day?) add-on even tho' their data SIM might have GBs of data on it for use over a period of months?
12-06-2023 12:09 PM
@Leanne_T , @Katie_B : Please bump this.
12-06-2023 12:11 PM
Hi @XRaySpeX
Thanks for the question, we have requested further details and will let you know once we hear back 🙂
Leanne.
12-06-2023 12:18 PM
Thanks.
02-08-2023 06:18 PM
@James_B wrote:Sorry, our pre-paid data SIMs are for UK use only.
Is that because:
If only the latter aren't you in danger of breaking your own T&C's?
02-08-2023 06:25 PM
Hi @XRaySpeX
This is advised in the 'legal bit section' on the EE Shop when purchasing the SIM card.
Leanne.
02-08-2023 06:31 PM
OIC! But roaming is still allowed & included by the T&C's for pre-paid data SIMs. I've just checked! So still a contradiction with your T&C's!
02-08-2023 06:32 PM
Could you send me a link to the terms please @XRaySpeX?
I will get this sent to the relevant team to be looked into 🙂
Leanne.
02-08-2023 06:36 PM - edited 02-08-2023 06:44 PM
Pay as you go Connected Data SIM T&Cs :
EU ROAMING
Inclusive EU roaming benefits are available to UK based customers only.
Also covered in EE pay as you go roaming T&Cs
02-08-2023 06:38 PM