5gb data boost

[Stoo1]

Hi,

I recently placed an order for new broadband as was told my 5gb data boost would be added there and then when I placed my order. The service is now active but I still do not have the extra data.  How do I get this added please?

Thanks

Stu

[Leanne_T]

Hi @Stoo1

Thanks for coming here. 

We'll apply the Data Boost within 30 days of activating your broadband plan.

Leanne.

[alastermobi]

I am a BT broadband fibre 500 and have 2 EE phone contract, I had 5GB data boost and it's suddenly stopped. 

[Rach_H]

Hi @alastermobi 

Welcome to the Community!

We don't want you to have any trouble using your data. Is it just your data boost you're having trouble with, or is none of your data working?

Rach

[alastermobi]

My data is working. It is just my boost that's disappeared.

Many thanks

***** *******
[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Matt_124]

@alastermobi Try text "DOUBLE DATA" to 150, as a BT customer with both accounts in your name you should be able to get double data on your current plan. If you were to change over to New EE Broadband you would also potentially be able to get an Unlimited Data boost (provided the accounts are linked correctly)

[Matt_124]

This is a public forum, please remove your personal details or you will risk getting scammed.

[Linzi_H]

Hi @alastermobi 

Just for my own understanding, did you receive a message this has stopped, or has it disappeared from your online account/EE app?

If you need us to check your account, please call us directly so we can help.

Linzi 

[alastermobi]

Hi

The 5gb data boost has just disappeared off my add ons.
Thanks
alastermobi

[Linzi_H]

Thanks for letting us know. Calling us directly is definitely the best option so we can figure out how this has happened @alastermobi 

Linzi