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5gEE home broadband signal cut off and low speeds

Benlaurence
Explorer

I have been using the 5gEE home broadband device which doesn’t need to connect to the Ethernet as I live in an old building and know it is slow, however, over the last month almost every day I am being forced to turn the device off and on as it just cuts out the broadband but all the lights stay on as normal. I’m a bit disappointed that this keeps happening as it makes working from home and being on video calls, gaming etc impossible when it could cut out. Does anyone have any solutions?

 

 

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

@Benlaurence : Have you checked the Network Status Checker there and reported your problem via that link?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
I have just reported via that link, hopefully something will happen in
the next few days!
Leanne_T
EE Community Support Team

Thanks for reporting the network issue @Benlaurence 

The network team will update you when this has been looked into.

Leanne 🙂