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5GEE Router 2021 Remote Access

RunningMan
Visitor

I've just moved my broadband to EE 5G as I can't get decent speed on wired and now can't access any of my security camera's or smart automation when I'm away from home. I've seen somewhere that this is related to not having an individual IP address, is that correct ? And if so how do I overcome this issue ? Any advice much appreciated

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

You can't remote access your home devices thro' a mobile router.

 

You are finding yourself up against a limitation of EE's mobile network. The EE mobile network uses Carrier Grade NAT (CGNAT) resulting in a double NAT, which games consoles often object to, which means you don't get your own public IP address but share it with other users. So you can't be uniquely id'ed on the Net & therefore your LAN cannot be addressed from outside for unsolicited accesses. This is unlike fixed BB.

 

If this occurs there is nowt you can do to avoid it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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