09-01-2025 01:44 PM
We've had the 5g Smart Hub for just over month and receive excellent speeds of 250-400 mbps in an area where landline speeds are poor. However, I'm having constant problems with the internet just dropping on devices connected to the hub. It's a particular problem on our Sky Glass TV when programs will regularly get interrupted although we have similar issues on other devices like our laptops. The problem got so bad with the TV I decided to connect it via ethernet and change the connection settings in the TV to a wired connection but that still hasn't solved the problem.
Connection to the internet never drops dropped and the speed is always high on every test. I've also run tests on Netflix and it still shows speeds of 80-90 mbps so not as high Speedtest but still more than adequate to stream UHD broadcasts.
I'm beginning to think it is a problem with the router as others have reported issues. Is it worth buying a different router or does someone know of a fix?
Solved! See the answer below or view the solution in context.
06-06-2025 12:09 PM
I've had the same issue and just been told by tech support there is a known software issue affecting all EE 5G Hubs which they are attemptiing to resolve asap...who knows how long that will take. They offered no temporary work around
06-06-2025 01:01 PM
This is exactly what I had from EE. So I created a new profile on the router per the links previously posted by Amitageshanks?? & below.
"You can work around it provided your router allows you to switch to IPv4 (only - without IPv6) for your "PDP Type".
I did this 2 days ago and internet has been fine since, managed to catch up on Clarksons Farm anyway!!!! 🙂