4gee contract missold

[jovialmark]

When I took out a contract last year to replace my BT mini router contract I was assured the terms were the same just a little more expensive with more data. Tried to use it abroad last month to be messaged that there is a roaming charge. Wrong on all levels as there was no such charge with BT.

[Leanne_T]

Hi @jovialmark 

Thanks for coming to the community. 

If you would like to discuss the contract and the roaming charges please call us and our mobile guides will be happy to help. 

Please see our Contact EE for ways to contact us.

Thanks 🙂 

Leanne.

[jovialmark]

Hi
Wasn’t really looking for a conversation. I know what was sold to me and I didn’t get it.
Hence the ‘missold’ heading.
Impossible to find my contract online.
Really angry, not helped by the glib reply.

[Leanne_T]

Hi @jovialmark 

If you call our mobile guides they will have access to your account and help you further. 

You can also open a complaint to get this looked into, please see our Make a complaint (ee.co.uk) for details. 

Leanne.

[Chris_B]

@jovialmark  roaming Isn’t contractual, it’s optional so it doesn’t form part of the contract.  If you agree to roam you agree to the T&Cs of roaming.   If you had inquired if you could use the product abroad at the point of sale you’ll been given the information that you needed to know.  

[jovialmark]

I am certain you mean enquired, which I did and was told the add on was added as an option and was as per my previous contract. 

At no point have I said or implied that I thought that the roaming was included in the contract.

Being blunt to the point of being rude isn't helpful. 

[Chris_B]

@jovialmark   Yes you did 

“Tried to use it abroad last month to be messaged that there is a roaming charge. Wrong on all levels as there was no such charge with BT.” 

So you would rather have a long winded answer giving you the same result as oppose to an answer that’s straight to the point.    Ok.  Personally I prefer the short answer without going round the houses just to have the question answered.