4GEE mobile router - no service

[Diana_mm]

Hi all,

I just got the 4GEE mobile Wi-Fi router as we have changed out Wi-Fi but activation day has been delayed and I need Wi-Fi or some sort of internet to work. 
bought a new unlimited SIM card on a one month rolling contract. I have plugged this in, SIM is in, at first when switching the device on, it has all the light my phone is saying Wi-Fi connected. 5 minutes later this drops out and no Wi-Fi again. I have tried switching on and off, I’ve tried leaving it in case it just needed charging. I have checked the connection coverage and there is no issues. Now the service light is red indicating ‘No Service’.

Can someone please, please help. Not sure what to do anymore! 

[Northerner]

Hi @Diana_mm 

Try moving the mobile router near the window. 

Does the sim work in your phone? 

Thanks 

[Diana_mm]

Hiya,

I’ve put the EE aim in my phone and there is only 1 bar of reception available.. we have BT Wi-Fi router that had no problems with signal before. Yet not sure why EE has 1 bar. When purchasing the SIM in the shop, the address was checked for EE coverage. 
the mini router is located by the window already. 

[Christopher_G]

Hi @Diana_mm 

Could you pop your postcode into our coverage checker and hit 'check status' please? Just to see if we're aware of any problems in your area.

Chris