18-04-2023 10:18 AM
Has anyone else had problems with their 4G router.
The Wi-Fi keeps cutting out, still the same even after it came back from repair.
EE are refusing to replace it even though the consumer rights act says they should.
18-04-2023 12:25 PM - edited 18-04-2023 12:25 PM
Hi @Peter6400
Welcome to the community.
How long have you had this problem for? Are there any known issues in your area? You can check on our coverage checker by putting your postcode in and hitting 'check status'.
Chris
18-04-2023 12:31 PM
There is nothing wrong with the incoming signal.
Wi-Fi output is the problem, the router is faulty but EE refuse to replace it.
18-04-2023 01:03 PM
OK, thanks, @Peter6400
I'd recommend continuing to discuss this with our technical support team so that they can try and get to the bottom of the problem.
Chris