unable to access my Business account online. Been over 6 months

[osbornerep]

I have been unable to access my EE business account online since porting over from a personal account. Despite contacting multiple departments and sending a recorded delivery complaint letter, the issue remains unresolved. I am repeatedly told that it is a known ongoing fault.

Given the length of time this problem has persisted without resolution, I would like to know whether I am within my rights to terminate my contract early without penalty.

[Peter_W · Accepted solution]

Good morning @osbornerep.

Thanks for reaching out to us here on the Community. 

I really appreciate why you'll feel let down if this has been ongoing for such a long time. 

Some issues can take a bit of time for us to fully investigate, but if you've submitted a complaint on this we'd at least expect you to be kept up to date.

I couldn't say myself if you could terminate based on these issues, but if you remained unhappy at the resolution offered by our complaints team, your complaint would then be referred to the Ombudsman for independent review. 

You can find more information about our complaints process here:

Make a Complaint | EE Business

Peter