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Community Activity
BT Hub 2 problem
I had full fibre installed in August 2024 and signed on for 500Mbs contract. It was OK for the first 10 days then the Hub2 I had when I connected with the copper cable, the speed out of the router dropped from 360Mbs down to below 60Mbs. After a lon...
Resolved! Customer service contact - discrimination against ASD
Good afternoon. I wanted to upgrade a PAYE to monthly contract but the website is so bad I can't find the right package. I was dismayed to find that EE does not provide a customer service email or ChatBot option. How is it possible that I can write t...
Feedback survey
We recently bought 2 phones at our local store in yate. The sales person Pharell was fantastic, but unfortunately we have not received a feedback survey in order to give hi m the praise he deserves. how can I get to provide feedback for his fantastic...
Insurance cancelled
Hi. I have called multiple times about my Lenovo Tab M8 (4th Generation) tablet. I got this device December 2nd 2024. My insurance was cancelled February 23 2025, without my knowledge. I updated my sim plan, which then affected my insurance. I was no...
Why do I need £20 spend cap to use my contract aboard?
I have an old contract which includes unlimited text, calls and 200GB data. I am entitled to use it in EU as I had it before brexit. I’ve checked with customer services and they confirmed this. However last time I went to Spain (I visit my parents ev...
Moving to sim only - options not shown when clicking upgrade
Hi,I want to move 2 tablet plans to data sim only, the contracts ended in Nov 2024 - when I click upgrade the only options given are for paymonthly tablets, no sim only plans. When I click the advert for switch to sim only, this takes me to the upgra...
Can’t make calls or receive calls on digital voice
Changed to digital voice on Wednesday 19th March still can’t make or receive calls spoken to various advisors but still nothing waiting for a call back this is a vulnerable 89 year old persons landline and their only contact as they are unable to us...
Re: EE website and app is unusable slow, total rubbish
EE are apparently always making updates to improve it, yet it never improves, it just gets worse. You replaced an app that worked perfectly with one that either doesn't work, as it doesn't allow you to log in, or if it actually does allow you in then...
netfix
i still have acess to netflix my contract stopped late last year any idears how i cancel netflx
