UNSOLICITED DEDUCTION OF £49

[Solarbaba]

I top up my EE prepaid number online with  £5 on 03/10/2026. However, an unnoticed deduction of £49 was made on 06/10/2026. 

Again, another £49 was initiated on my account on 05/11/226. Although I tried to stop the payment but according to my bank, this payment has been approved and cannot be stopped/reversed except if it was not claimed. The payment eventually went through on 09/11/2026

These deductions were unsolicited as there was no agreement in the form of a letter, email or calls. I never subscribe to anything outside of the £5 top up.

Just want to know how the refund of £98 is made. 

[XRaySpeX]

@Solarbaba : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Your no. is Prepaid. That means that it is you that decides what & when to pay before you can avail yourself of any EE services. PAYG credit is never deducted except by you buying a pack or add-on or by making a call or text outside your allowances.

Are you in UK?