Terrible service

ELLIS992
Visitor

‎25-08-2022 09:44 PM

Promised a text and call back from an agent. Neither happened. Sat on hold for 1 hour 40 mins!! No answer. Appalling 

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎25-08-2022 10:29 PM

Hello @ELLIS992 ,

Welcome to the community,

Not sure why you sat so long waiting for someone to answer, this has never happened to me. Why did you not hang up and try again at another time? This will also depend when you tried contacting customer service, if it is at a busy time, then that could be why. 

This is public forum, not customer service, is there anything we can help you with?

Maybe try again in the morning, might get through to EE customer service, as they are now closed.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Leanne_T
EE Community Support Team

‎26-08-2022 07:35 AM

Hi @ELLIS992

I'm sorry to hear this has happened. 

Is there anything we can help you with on the community? 

If this is account related, please try us again this morning and the team will be able to help you further. 

Leanne.