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wifi disc flashing purple
have been on ee broadband since January 2025 (transferring from BT)out the blue 6 months later the smart wifi plus (extender) doesnt work, i keep ending up with a flashing purple!i) used the app and ive hit the wps button and tried pairing it, no joy...
Default notice without seeing a bill
Afternoon,I've recently received a default letter however never received a bill and STILL can't see billing on any device or within the app. I have tried numerous times to use live chat but don't seem to have the ability on my account. Please can I h...
Too many tv boxes
I only have a main box and 1 mini box but am getting this message and we can't watch on both boxes at the same time
Network is down - can’t check to see what the issue is
My connection to EE is down as is my wife’s. It has been like this for 2 days now. Can’t check to see what the issue is, because the checker will not connect. Can’t ask for a text because network is down. can’t phone because network is down. My login...
What would be best solution for this?
I'm 500Mb broadband, which is absolutely great, but speeds to my Xbox Series X in my bedroom only reach around 180Mb max wireless. Which don't get me wrong, it's still better than the 50Mb I was getting with FTTC, but what would be better to increa...
Dishonesty
Dishonesty; from EEEE just told us that my wife’s phone contacts ended six months ago BUT we still being charged the same amount of money. So I asked WHY? They said because of the small print says they can.Asking for an explanation why are we paying ...
watch 7
Dear EE Customer Service, I am writing to formally raise a complaint regarding multiple misleading experiences I have had with EE, which have caused both financial and emotional distress. Firstly, I recently purchased a Watch 7 through EE. I am being...
Can’t download my eSim
I’ve recently moved over to EE and I’ve put my order in over the phone for an eSIM. All I have received is an email explaining how to download my eSIM but everytime I put my number and email address in, it says the information doesn’t match. My old p...
Security Camera not connecting
I came across from BT to EE a few months ago. I have a EUFY s340 camera fitted to the garage wall about 35ft from my router (EE Smart Hub). It has been working satisfactorily with the old BT router and the new EE one, up until about 3 weeks ago. Have...
Switch 2 - Order not found
I ordered a Switch 2 bundle from EE at 10:14 today and checked out as a guest, after an hour or so I still had not received an order confirmation email.I phoned in to the support line and after 40 minutes on the phone, the agent advised they could no...
