Problems with ee shop in Hammersmith

CRMANN · ‎04-09-2022

Has anybody had problems with the staff at the ee shop in Hammersmith Kings Mall?

Northerner · ‎04-09-2022

What do you mean problems?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Christopher_G · ‎04-09-2022

Hi @CRMANN

Welcome to the community.

What's happened? We'll do our best to help.

Chris

CRMANN · ‎05-09-2022

All my partner wanted was to buy a new phone as his was broken and he needed it for his work. The assistant said because he was on a contract she could only sell him a Nokia phone (very old style). He was willing to pay for a new phone. Does EE sell phones? He had to return the useless Nokia phone the next day. He was rather angry.Sent from my Galaxy

James_B · ‎05-09-2022

Hi @CRMANN,

Yes, you can buy any phone from our pay as you go range to use with a pay monthly SIM.

Was the Nokia the only pay as you go phone the store had in stock?

Have you looked into your upgrade options?

James

CRMANN · ‎05-09-2022

It was not pay as you go but on a 2 year contract which lasts until next year.Sent from my Galaxy

James_B · ‎05-09-2022

Hi @CRMANN,

Do you mean the newly purchased phone or the one that is broken? If your partner purchased a new phone with no new contract, it would be from our pay as you go range.

James