The EE Community

Technical Issues when upgrading

I am due an upgrade but everytime I get to the checkout I am receiving a message saying there are “technical issues”. I do not want to call and spend ages on the phone trying to upgrade, if I wanted to do that I wouldn’t be trying to upgrade online… ...

ee can’t find my account but I pay each month have broadband they bill me email

I don’t exist yet when I stopped DD they email to pay, Irving up they say no account exists rang 6 times

Still cant get access to my broadband bills

Hi everyone Ive changed over from BT internet to EE as I have mobiles with them anyway.  I cannot access my broadband bill anywhere and none of the links that are sent to me by text or email go anywhere.  I have called up several times and nothing ha...

Can’t make calls locally or internationally

Hi, I am currently in Australia and have been trying to make calls both locally and back to the UK. But when I make the call the phone just says “Calling…” and never makes the connection. I have an Apple iPhone 11. I set up roaming and have been rece...

No signal all day

Ho there, I have no signal all day. I am not able to receive messages, send messages, get calls or call myself. No issues signing in my account but unable to do anything else. Could someone assist me please?

SMS not being received on 5G

Hi,Slightly strange issue i've got, I can't receive any SMS over 5G. They don't come through to the phone until i drop my network settings down to 4G. Has anyone else ever experienced this issue / know how to get this resolved. This is also happening...

Wifi Drops Out - Online Gaming Same House

My flatmate and I recently signed up for EEs fiber package. One thing that has started happening is when we play online games together our pings will spike and crash the internet for both of us. Its incredibly frustrating and happens constantly whene...

I agree.  Instructions not at all clear.  I have just installed and activated eSIM and have unlimited data in the UK..    I am now travelling in Germany but am not sure if I have same deal with roaming.  I have increased my roaming allowance from £10...

EE Failing Miserably in USA

After meticulously going through a process with EE to get assurance of being able to use my mobile while here in Florida EE has failed on all fronts. Other members of the family here with Vodafone have experienced NO PROBLEMS regarding and making or ...