How to contact EE ?

Stimothy
Visitor

‎16-02-2025 03:21 PM

Hi, just at my parents as they are in tears. EE/BT have cut off there phone despite having a contract until end of March. They have called and spoken to people and are now getting stupid emails threatening to charge them. Is there anyway to speak to a normal person. They didn't even ask to cancel so I have no idea how this has happened. I need some help as the phone is there lifeline and apparently they have had three people now telling over the last month saying not to worry it will all be sorted. 

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎16-02-2025 04:06 PM

Is it a landline or a mobile?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Ali_A
EE Community Support Team

‎17-02-2025 08:41 AM

Hi @Stimothy  Welcome to the Community

I can understand the worry you will have about your parents line being no longer active. 

You can visit Contact Us | EE for way to contact us for both Mobile and Broadband lines. 

However, I'll send you private message. Please check your inbox and get back to me when you can.


Thanks


Ali