How long does it take to answer the phone

[Peter_W]

Hi there @Bottle.

Welcome to the EE Community!

We'll always aim to pick up calls as soon as we can, but sometimes if we're busy there can be wait.

Who were you looking to speak with here, and did you manage to get through?
Peter

[Bottle]

No, put the phone down after 20 mins, trying to sort super fast broadband as open reach are connecting others in our village

Sent from my iPhone

[Linzi_H · Accepted solution]

I'm sorry the wait time was a bit longer for you than expected, @Bottle. I recommend trying our team again when you have some free time. Please try us on 0800 956 6000. 

Linzi