Community Activity

Order tracking

I am trying to track an order but every time I click on "Track Order" I get the message:Some internal error occurredE00001: Service Error. User Reference is REF20250318-1739248292976 Has anyone else experienced this? Is there a solution?Thanks

JohnH31 by Investigator
  • 35 Views
  • 6 replies
  • 0 Helpful

No service in Singapore and New Zealand

Earlier this year, between 22nd January and 26th February I travelled to Singapore and New Zealand and did not receive a text inviting me to subscribe to a roaming package. I had visited an EE shop before travelling to ensure that my phone would work...

Resolved! EE netflix not working

After changing from bt to EE at their (bt)suggestion. Couple days fine now Netflix and amazon won't load,  download on 4g 28mbps ,  yet worked on bt at 2.5 mbps. Any help please , suppose to be plug and play not having to re program routers, tv etc.T...

David455 by Investigator
  • 3135 Views
  • 11 replies
  • 0 Helpful

Re: 5G Not Working

I am also only getting 4G in areas I have been getting 5G in previous areas that is been previously. I have spoken to at least 5 different agents who haven’t exactly been the most helpful as it gets to the engineers and they say everything is working...

rhysster974 by Established Contributor
  • 352 Views
  • 15 replies
  • 0 Helpful

visual service is THE WORST STOP IT

the new visual service is driving me nuts if I go to the effort to pickup my phone to speak to someone its because I want to speak to someone because clearly the bots on the website and app are not getting the pointso why on earth EE would you think ...

Sarge2 by Explorer
  • 1798 Views
  • 16 replies
  • 5 Helpful

Network update settings

Why since Monday have I received six messages telling me to restart phone due to network updates?It's getting tiresome now, it can't be correct So why are you spam texting me? 

Resolved! Apple TV trial not working

HiLike many others I'm really struggling to activate the 6 month free Apple TV subscription.  I have the add on live on my account, however the link  I was sent via 150 does not work, just goes straight to apple tv home page with the offer of a free ...

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