Expert Squad subscription

[Id-y-ffid]

In a recent ee/bt online chat which the ee operator was obviously tired of, I was referred to Expert Squad to solve issues I had with wifi. I was not made aware of the fact that Expert Squad are not part of ee/BT, I thought perhaps a department of tech experts within ee/BT but there would be a one off, refundable payment of £1 due for the service. Eventually the Expert Squad operator made it clear that they were not ee or BT and I terminated the chat. 

I now discover to my suprise that I have subscribed to an Expert Squad plan for a monthly payment of £24! In applying to them for a refund I have been offered a £12 refund of the £48 I have paid with no opportunity to appeal.

I am obviously not happy with ee/BT for referring me in such a manner, nor am i happy with the way Expert Squad has dealt with my situation.

Has anyone had any similar experiences?

[Tintuc2]

Hi leanne

I don't recall being told I was being referred,  and have since discovered I was also charged in November.  I have had both £24 refunded, but jot the £1 charges. Can you enlighten me please? Thanks 

[Leanne_T]

Hi @Tintuc2 

Thanks for the quick reply. 

If you get in touch with our mobile guides on 150, they can check the charges that have not been refunded and help you get this sorted. 

Let me know how you get on 🙂

Leanne.