01-09-2024 12:33 PM
This company has promised certain things and never follow through with them.
They practically tricked me into joining there monthly plan by explaining only what you as a customer wants to hear and then sending you an email with all the fine prints.
I will never encourage anyone to sign up with them.
Dishonest!
01-09-2024 12:49 PM
Hello @Meme23 ,
Welcome to the community,
When you choose this company, they do send a link for you to read and agree to their terms and conditions, giving you time to read before you sign, so what is the problem with the fine print, maybe explain here?
You also have fourteen days to cancel if done online or via the phone if not happy. I would suggest speaking to them or explaining here.
10-09-2024 07:27 PM
What in particular makes you think they 'tricked' you?
Standard sales technique is to tell the prospect everything they want to hear (so long as it's true), and less of what might prevent a sale. So admission of the positive, and omission of the negative. That's just how business is right?
I've got 10 lines with EE (yup you read that right), so i'm well versed with the process of ordering either online or by phone (and in the past even in-store). Legally they have to provide you with the T&Cs i.e. fine print, and give you the opportunity to read this before you commit. If you didn't read them thoroughly then that's on you, EE have done their part by providing them to you and requesting you read them. You would also have ticked a box to agree that you'd read the terms and were happy.
You also have 14 days from the date of acceptance of contract to change your mind and return everything, which it's a legal requirement to notify you of (consumer law). So knowing that, and feeling like you've been duped, why haven't you cancelled your agreement?