Dont know how to leave a review... so ill leave it here

[Kim3331]

I was recently pressured into purchasimg broadband by an employee as i was leave a store. I explained i didnt need it and didnt want it but he proceeded to carry on. I went to cancel thos purchase via onlince chat a few days later. This was cancelled by the person on chat however they then proceeded to try sell me a sim. I explained i didnt want to change my provider as i was a happy customer of them for 14 years with no issues. A few questions later the chat was closed. After this i then had texts from EE sayong i had expressed intesterest in a sim or phone with them and they would contact me in the next month... after very clearly explaining to the collegue on chat i had no interest in changing to them. So i have further had to express that i do NOT want contacting. Ive found this whole experience very pressuring and unpleasant.

[Northerner]

Hi @Kim3331 

Sad story and I can tell you are frustrated which is understandable. I suggest you complain here: https://ee.co.uk/help/contact-ee/complaint

Thanks 

[Peter_W]

Good afternoon @Kim3331.

Thank you for taking the time to share your experience here.

The complaint link that @Northerner has shared here is definitely the best place to raise this; we have a dedicated complaints team and they will be able to review the details of your case.

Alongside this, if you want to ensure any further communications are stopped, you can manage all data usage and marketing preferences via our privacy centre.

Peter