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Brilliant Broadband customer service

Zed71
Visitor

‎04-11-2025 01:05 PM - edited ‎04-11-2025 01:06 PM

I want to send a Big shout out to David this morning for providing brilliant customer service, his great technical skills and more over patience to help me resolve my issue. It was a long slog, an hour conversation but he persevered and kept coming up with different solutions to help resolve my issue. After many tries, it eventually came down to a simple fix we both laughed about. David certainly a credit to the EE technical team and you're very lucky to have him. Thank you again David. 

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Leanne_T
EE Community Support Team

‎04-11-2025 04:01 PM

Hi there @Zed71 

Thanks for coming to the community and sharing this lovely feedback for David. 

I'm really pleased David helped get your problem resolved and you could both have a laugh about it. 

If you would like me to send this amazing feedback over to David's manager, please drop me a private message with either David's surname or your name and EE number/account number. 

Please don't share these on this thread, you can send me a private message here. 

Have a lovely day 🙂

Leanne.

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