Bought 25gb £15 sim card, inserted the SIM card and isn’t giving me the data

Dan035
Investigator
Investigator

‎28-12-2024 07:12 PM

Bought the SIM card. Used it and proceeded to “claim” my unlimited calls and texts, where it says I have claimed it yet I haven’t received my data nor anything else:

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎28-12-2024 07:41 PM

@Dan035 : Is it on contract or PAYG?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Dan035
Investigator
Investigator
In response to XRaySpeX

‎28-12-2024 09:12 PM

Says pay £15 every month to keep active 

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Ali_A
EE Community Support Team
In response to Dan035

‎29-12-2024 09:27 AM

@Dan035 What happens when you try to browse the internet through mobile data? 

Ali 

XRaySpeX
EE Community Star
EE Community Star
In response to Dan035

‎29-12-2024 09:38 AM

I doubt AL says that. Please post the exact wording of its response.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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