cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

xbox game pass still being charged at £12.99 but included in smart benefits

GregoryNeil
Visitor

I have a main All Rounder SIM with data sharing and 3 other SIM for family members residing at the same address, all on a 24 month contract. I was already paying £12.99 for xbox game pass and was awarded it as a smart inclusive extra and associated it using the code given by EE on xbox subscription web page. When I try to manage my subscription from Xbox page I'm directed to the EE page which tells me it's associated. The bank statement still says I'm paying Xbox. I'm still being charged. I suspect that it's because the xbox account belongs to my daughter (on her email address, she owns one of the SIM cards associated with my account that I pay for, although the direct debit comes from my credit card!)  Is there a way of associating the two so that we are not being billed by Xbox while we enjoy the rest of the 2 year smart benefit? Thanks

 

 

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@GregoryNeil  The benefit is against your number not your daughter’s number regardless of all being on the same EE account.   This should be setup on your Xbox account. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.