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Xbox game pass

Ladytintin
Explorer

‎13-08-2023 03:42 PM - edited ‎13-08-2023 03:42 PM

Hi,

We ordered the xbox bundle with the ultimate game pass at the beginning of July and we haven't received the code for the game pass. We called 150 who said they would send us a link to claim it but this didn't get us anywhere, the link stated there was nothing waiting to be activated. What can we do to claim this as we have been waiting over a month?

0 Helpful
3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

‎14-08-2023 08:19 AM

Hi @Ladytintin,

Welcome to the EE Community. 🙂

Are you following the link on the phone that your add to plan purchase is linked to?

Only that number can be used to complete the activation of your subscription.

James

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Ladytintin
Explorer
In response to James_B

‎14-08-2023 04:10 PM

Hi yes the link was sent to my husbands number which the xbox is connected to, but the link had nothing on it.

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Christopher_G
EE Community Support Team
In response to Ladytintin

‎14-08-2023 05:39 PM

Hi @Ladytintin 

You will need to speak to our Mobile Care team again so they can look into this further for you.

Chris

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