Xbox game pass expired before I could set it up

[GuyHes]

I Had a game pass code and it expired by the time I got around to redeem it, How can I get a new pass code?

[Christopher_G]

Hi @GuyHes 

Welcome to the community.

Which offer did you take out that includes the game pass?

Chris

[GuyHes]

Hi

I took up the 12 month free game pass offer as a new customer to EE

Manny thanks

Guy

[Leanne_T]

Hi @GuyHes 

Thanks for coming back to us. 

Do you have a mobile or broadband account? 

How long ago did you receive the code? 

Leanne 🙂

[GuyHes]

Hi 

I have both. The code was issued 30th April via email and I just never got around to setting it up so the code I have is unclaimed if that makes sense

Many thanks 

Guy 

[Leanne_T]

Thanks @GuyHes 

If you give us a call on 150, the team will get this looked into for you.

Thanks 🙂

Leanne.