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Xbox Gamepass

Cottere11
Explorer

I have added the Xbox bundle with 24 months Gamepass.

I’ve received my text to activate, however it takes me through to the Microsoft page and asks for the code. Where do I find the code as I haven’t received this yet?

3 REPLIES 3
Christopher_G
EE Community Support Team

Welcome to the community, @Cottere11 

Did you receive an email with a Microsoft code at all? Does it tell you on the Microsoft page where to get the code or where it's being sent?

Chris

No nothing, I’ve just had a text from EE saying I can activate it but other than that no emails or anything.

Christopher_G
EE Community Support Team

OK, thanks @Cottere11 

I recommend speaking to our Mobile Care team so they can look into this for you and check everything from our side.

Chris