07-06-2025 03:16 PM
Ordered the switch 2 on release day, was apparently dispatch the same day but 2 days later still no tracking number. should have had an option to collect or faster shipping, ordering on day 1 release and having to wait potentially 5 days is shocking
Solved! See the answer below or view the solution in context.
13-06-2025 10:12 AM
as far as I am aware the order is still open and that better be the case. I’ve raised about 4 complaints and not a single person followed through on it.
it was taken to ECR on the echat and deadlock was raised
13-06-2025 11:13 AM
I see, thanks for the quick reply @Ingrid1804
If you used the online complaint webform, this does advise 'Our current response time for submissions through the web form is at least 7 days'
You can find full details on our complaints process in the EE Complaints Code of Practice - March 2024
Thanks.
Leanne.