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Switch 2 delayed

Ingrid1804
Contributor
Contributor

Ordered the switch 2 on release day, was apparently dispatch the same day but 2 days later still no tracking number. should have had an option to collect or faster shipping, ordering on day 1 release and having to wait potentially 5 days is shocking 

21 REPLIES 21

as far as I am aware the order is still open and that better be the case. I’ve raised about 4 complaints and not a single person followed through on it. 

it was taken to ECR on the echat and deadlock was raised

Leanne_T
EE Community Support Team

I see, thanks for the quick reply @Ingrid1804 

If you used the online complaint webform, this does advise 'Our current response time for submissions through the web form is at least 7 days'

You can find full details on our complaints process in the EE Complaints Code of Practice - March 2024

Thanks.

Leanne.