Switch 2 bundle online codes not working

[Mr_Sakura]

I ordered a switch 2 bundle with with DK Bonanza and 2 years of nintendo online. All was well until I tried to activate the online codes. I got error messages saying that the codes had already been used. I have contacted EE twice and no one seems to care. Lets see if they care when I cancel everything that I have. Broadband, mobile, xbox and switch will all he cancelled. Over £150 a month and no one cares. Codes by monday of Ill cancel everything. I am not happy at all.

[Ali_A · Accepted solution]

Hi @Mr_Sakura 

Sorry to hear your activation codes hasn't worked as expected. 

I'd recommend You can Get In Touch with our Electronics Team who can raise a ticket for this. it will then be investigated by our fulfilment team. 

We want to give all our customers an excellent service but if you feel your situation hasn't been handled the way you had hoped we want you to know how we can fix it. Please visit our Complaints code of practice page for details about our handling process.

Find out more at EE Tech orders | Help | EE

Ali

[Mr_Sakura]

I have already. Twice. 1st time I was told I'd get new codes within 72hrs. That did'nt happen. 2nd time I was told you don't have any in stock. Nintendo stopped these  vouchers in Jan of this year so how are you going to get more stock? Im not calling you again. If I do it will be to cancel. Why am I the one doing all the chasing AND the one that's paying?

[Ali_A]

Hi @Mr_Sakura 

Just following up on this - since you last got in touch, have you received new working Nintendo codes now? 

Thanks 

Ali 

[TinManUK79]

At this stage I think you are best putting in a formal complaint which is what I have done. Looked into this after having the exact same issue and the cards that came with the bundle should have been sealed and the codes hidden. Therefore someone in the packing department is stealing the codes which is theft and those of us that have bought this bundle are not getting what we are paying for. 

I am not prepared to contact the help line and either get fobbed off by an AI agent or someone who can't understand the situation or problem that myself and a large number of others is having with this bundle. Therefore an official complaint has been issued using the appropriate form.