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Sally81973
Contributor
Contributor

‎17-05-2023 03:08 PM

Hi there,

I ordered a headset on my mobile account. The microphone doesn't seem to be working properly. 

I went to EE chat who were unable to help me. I'm just wondering whether they can be returned/replaced and how to go about it.

Any help would be greatly appreciated 

Thank you

Sally 

0 Helpful
5 REPLIES 5
James_B
EE Community Manager
EE Community Manager

‎17-05-2023 05:09 PM

Hi @Sally81973,

Have you just received the headset or have you had it for a while?

James

0 Helpful
Sally81973
Contributor
Contributor
In response to James_B

‎17-05-2023 06:23 PM

I've had it about a month 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Sally81973

‎17-05-2023 06:41 PM

Hi @Sally81973,

Was your accessory delivered within the last 30 days or longer than 30 days ago?

James

0 Helpful
Sally81973
Contributor
Contributor
In response to James_B

‎18-05-2023 02:48 PM

I'm pretty sure it was delivered more than 30 days ago 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Sally81973

‎18-05-2023 02:51 PM

Hi @Sally81973,

I've sent you a private message to take some further details.

Thanks

James

0 Helpful