Ps5 package

[neilwatts847]

Has anyone had an issue with their ps5 add on?

I ordered the ps5 god of war package which should have come with the game and 4x£50 PSN vouchers.

The game and vouchers didn’t come with the console so I contacted EE via the app and was told they would be sent via text in 7 days. They didn’t, so I stared another conversation and was told the same thing. Again didn’t happen! This time I raised a complaint which no one relied to. 

started another chat and was told they’re sent out automatically 30 days after delivery I questioned this as it’s different to what everyone else said and they quickly changed their mind and said give it 7 days again after being very rude! 

Anyone else received there’s? It was a Christmas present which is just sat in a box. Really not happy! 

[Leanne_T]

Hi @neilwatts847

I'm very sorry to hear this has happened. 

To get an update on your complaint please give us a call on 150 and the team will get this looked into for you. 

Please let me know how you get on. 

Leanne.

[Sonnydog]

The same thing has happened to me , I have not received the PSN vouchers although the God Of War game download voucher was in the PS5 box. 

I was kind of hoping the vouchers would be sent out separately..... have you received yours? 

[Leanne_T]

Hi @Sonnydog

Thanks for coming here. 

The vouchers can be found in an envelope on the outside of the console box, you will have 4 x vouchers included

If you don't have these please give us a call on 150 and the team will get this looked into for you. 

Leanne.