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PlayStation 4

Izak26
Investigator
Investigator

‎09-07-2023 07:04 PM

Why wont my PlayStation 4 connect to the Internet with a 4gee WiFi dongle?  But if I use my phones as a hotspot it's fine. 

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15 REPLIES 15
Christopher_G
EE Community Support Team

‎10-07-2023 08:12 AM

Hi @Izak26 

Welcome to the community.

What happens when you try to use the 4G dongle?

Chris

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Izak26
Investigator
Investigator
In response to Christopher_G

‎10-07-2023 10:55 AM

Hello. I can use the dongle as 4gee wifi for my phone no problem.  But my PlayStation and smart TV won't connect to it.  Not sure what's at fault really. But If  use my phone as a wireless hotspot, my PlayStation and TV will connect to that no problem and use 4g internet.  Should the dongle be ready to use from the box? Sim card has data and is in place . 

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Christopher_G
EE Community Support Team
In response to Izak26

‎10-07-2023 02:03 PM

Hi @Izak26 

It should be ready to use from the box. Does your PS4/TV see the Mobile Broadband on the available networks list? If so, do you get any error messages?

Chris

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Izak26
Investigator
Investigator
In response to Christopher_G

‎10-07-2023 05:16 PM

Hi. Yes , it comes up as an available wireless networkbon the TV and PlayStation 4. The PlayStation I believe will connect but can't get an actual Internet connection. The TV doesn't connect.  But if I hotspot my phone to use as a wireless network, the TV and PlayStation can connect and be online. The PlayStation just says can't connect to the Internet .

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Leanne_T
EE Community Support Team
In response to Izak26

‎10-07-2023 05:20 PM

Thanks @Izak26 

Can you try the SIM card from the WiFi device in your phone to see if you can connect to the TV and PS4 the same as your phone SIM does? 

Leanne.

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Izak26
Investigator
Investigator
In response to Leanne_T

‎10-07-2023 05:47 PM

Hello,  yes I will try the sim in my phone. However, my phone can connect to the 4g dongle and use the Internet fine. 

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Leanne_T
EE Community Support Team
In response to Izak26

‎10-07-2023 05:51 PM

Thanks @Izak26 

If you could try and let me know how you get on that would be great. 

Speak soon 🙂

Leanne.

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Izak26
Investigator
Investigator
In response to Leanne_T

‎10-07-2023 06:03 PM

So I've put the sim in my phone and set up a hotspot for my TV using the data from the new sim and it works. I will do the same with the PlayStation aswell.  I will also but the sim back in the dongle and try that again with TV and PlayStation  .

HYAbdullahi
Explorer

‎21-08-2023 02:28 PM

I have the exact same issue, 

 

I inserted the SIM into my phone, connect successfully

I put it back into the wifi mini/dongle, no internet connection

 

Is there any way to fix this??

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