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PS5 Controller Broken

Dominic2836
Investigator
Investigator

‎29-12-2022 02:17 PM - edited ‎29-12-2022 02:19 PM

Got the PS5 Add on for Christmas and the controller is busted already and it has NOT been dropped. Speaker on controller is crackling and the controls are weird it sometimes doesn’t respond when pressing up buttons and down 

how can I get a new one?

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎29-12-2022 03:26 PM

@Dominic2836  you can contact Sony and try and claim under the warranty.     

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Dominic2836
Investigator
Investigator
In response to Chris_B

‎01-01-2023 09:12 AM

Try?

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Dominic2836

‎01-01-2023 11:19 AM

@Dominic2836   Yes try as it wasn’t like that when you got it.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Dominic2836
Investigator
Investigator
In response to Chris_B

‎02-01-2023 11:53 AM

How do you know it wasn’t like that when I got it? Did you check it ? I took it out the box downloaded GTA started playing and boom controller speaker is bust.

Dominic Geraghty