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No order number for PS5

JimBryno
Investigator
Investigator

‎31-10-2022 11:48 AM

I ordered the PS5 as part of the gaming bundle last night, paid the £10 and received an email saying thanks for your order, however, there was no order number on there.

When can I expect the order number to come through and is delivery still 2-3 days from my order?

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎31-10-2022 02:09 PM

@JimBryno  The order number should be at the top of that “thank you for your order” email. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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JimBryno
Investigator
Investigator
In response to Chris_B

‎31-10-2022 02:15 PM - last edited on ‎31-10-2022 02:57 PM by EE Community Moderator

Screenshot_20221031-141350_Outlook.jpg

Nothing there, Chris. Just got a text that says thanks for buying but no order number.

[Mod edit: Image rejected due to it containing personal information.]

0 Helpful
Leanne_T
EE Community Support Team
In response to JimBryno

‎31-10-2022 03:34 PM - edited ‎31-10-2022 03:34 PM

Hi @JimBryno 

Thanks for coming here. 

You will receive tracking details from DPD once your order has been dispatched. 

If you would like to check the order has been processed, please call us on 150 🙂

Leanne.

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JimBryno
Investigator
Investigator
In response to Leanne_T

‎31-10-2022 03:36 PM

Hi Leanne,

Thanks, do you know which options I select when calling? I've only managed to navigate to cancellations which I don't want to do!

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Leanne_T
EE Community Support Team
In response to JimBryno

‎31-10-2022 03:42 PM

Hi @JimBryno

You can call 150, option 1 then option 4 for additional products. 

Leanne 🙂

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