Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[BomagJJ]

@Lumleyhtc and you're saying expect news prior to 5pm?

[Lumleyhtc]

Yeah. 

Talk about putting my neck on the line 😂😂

[Spuddy1986]

@Lumleyhtc 

Oh to hope and dream lol, did they give informations on timescales, when notifications would be received ? Surely you asked that ? 

[mpc_85]

Guys, just give it up. Yesterday I spent two hours on the phone to executive complaints in an attempt to understand the logic behind the shipping order.

Without going into detail, my understanding is that bundle customers will now have to wait for the next wave of stock and even then, their console will only be shipped if ALL items are readily available in the warehouse.

The representative I spoke with seemed to believe that Sony were making a bundle specifically for EE customers and therefore, it wouldn’t be possible to send individual units to those that have gone for either an extra controller or controller and PlayStation Plus.

I have also been advised that the first wave of stock has been completely and utterly depleted, so anyone expecting a console to be shipped today, don’t hold your breath.

EE apparently receive deliveries on a Thursday and so the next possibility for PlayStation dispatches is likely to be on or after this date.

For clarity, I’m a bundle customer that secured their console at 0820 hours and feel equally as frustrated and put out by others who ordered after this time receiving theirs prior to me but at this point I would say that there need be no further attempts to extract information from advisors.

The whole ordering process has been handled really quite poorly from start to finish. My hope is that the bundle I ordered isn’t last to be sent because it contains two extra items as opposed to one but I suppose only time will tell.

[Spuddy1986]

Hey 150 pages !!

Time for celebrations and 149 pages without a response from ee !!

[mpc_85]

Guys, just give it up. Yesterday I spent two hours on the phone to executive complaints in an attempt to understand the logic behind the shipping order.

Without going into detail, my understanding is that bundle customers will now have to wait for the next wave of stock and even then, their console will only be shipped if ALL items are readily available in the warehouse.

The representative I spoke with seemed to believe that Sony were making a bundle specifically for EE customers and therefore, it wouldn’t be possible to send individual units to those that have gone for either an extra controller or controller and PlayStation Plus.

I have also been advised that the first wave of stock has been completely and utterly depleted, so anyone expecting a console to be shipped today, don’t hold your breath.

EE apparently receive deliveries on a Thursday and so the next possibility for PlayStation dispatches is likely to be on or after this date.

For clarity, I’m a bundle customer that secured their console at 0820 hours and feel equally as frustrated and put out by others who ordered after this time receiving theirs prior to me but at this point I would say that there need be no further attempts to extract information from advisors.

The whole ordering process has been handled really quite poorly from start to finish. My hope is that the bundle I ordered isn’t last to be sent because it contains two extra items as opposed to one but I suppose only time will tell.

[Tiler77]

Why has mpc_85 post been deleted?

[Blackline72]

@Lumleyhtc was that the conversation with the manager you had scheduled yesterday?? 🤔😉

[Lumleyhtc]

@Spuddy1986 

Cabt give me precise times can he but they both said there working there way through them as we spoke for DPD collection time slot

[Spuddy1986]

@mpc_85 

Did you delete your post ? Why is it not in the forum anymore ?