Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[BomagJJ]

I wouldn't be so pessimistic tbh. There's a solid chance that they have everything at the warehouse and it'll be shipped soon once sorted through. 

[Bertie1993]

Wasn't they suppose to be getting 15,000 units 

Hopefully it's still there to ship they just been outing them together 

[Cbeach]

I highly doubt they shipped all their stock in one day. Be patient, wait to see if more are shipped Monday before jumping the gun and saying no-one is getting a console until at least the 10th.

[Ashmc]

Look at it this way ..

EE order 5,000 units from Sony . They sell there allocated 5000 by 9  am . EE’s words not mine quite “oos by 9am “ .

now after 9am you take another 1000 orders when oos then another 2000 from sim only that was not supposed to be eligible.

a day later you allow sim only to have there 2000 orders and the people who have order after 9am there 1000 . 

Then your first batch arrives and rather allocate orders time order first you just randomly give stock to anyone who placed there order just because it’s the easiest  thing to do  .

Bundle orders are basically collateral damage now someone has to be . 

[DanIndeed]

In fairness, surely the sim only purchases would have come out of the initial 5000

[matsmad7]

I just spoke to digital sales who have said they are waiting for stock of items not PS5’s as some items are missing from bundles so it shows as out of stock when part of the stock is there EG the PS5. Seems like they are waiting for the ps+ codes and some controllers 

[Cbeach]

Stock systems don't work in this manner. EE will have set a number of consoles available to be sold, when that number is hit, the system will not allow anymore to go through, regardless if you're SIMo or not. At this point, SIMo will have secured one of the consoles available before it was taken offline.

The debacle EE had to deal with at this point wasn't whether to allow SIMo contracts to compete with handset contracts for a console, it was whether to allow them the console that was already allocated against their name. If the console was cancelled, there would be a console free to either put back online or to set aside for next batch of pre-orders. They instead (and rightly so) decided to allow SOME SIMo (dependant on checks against their accounts) to have the systems put against their name as they were not clear enough on the T&C's. 

We all know by this point CS reps are telling us (either mistakingly or purposely) misinformation. The out of stock by 9 tidbit was misinformation, their systems wouldn't allow orders through if they didn't have the consoles coming in.

Orders are being dispatched console first, as there is no need to build a bundle, it's as simple as in the warehouse out the door, these are being done by different teams who are allocated different orders and time slots, hence the randomness of it all.

Building bundles takes time, they don't come in as such, so be patient, you are getting a console at some point. No, SIMo and people ordering when 'out of stock' haven't stolen your console or are being favoured for deliveries. This thing is like gold dust so just be thankful you have one coming. 

[Tweener]

There are some dramatic people on this forum.

If the PS5 is causing you upset/anxiety etc.. be grateful that's the worst of your problems.

C'mon people get a grip.

[Cbeach]

• Stock systems don't work in this manner. EE will have set a number of consoles available to be sold, when that number is hit, the system will not allow anymore to go through, regardless if you're SIMo or not. At this point, SIMo will have secured one of the consoles available before it was taken offline.

The debacle EE had to deal with at this point wasn't whether to allow SIMo contracts to compete with handset contracts for a console, it was whether to allow them the console that was already allocated against their name. If the console was cancelled, there would be a console free to either put back online or to set aside for next batch of pre-orders. They instead (and rightly so) decided to allow SOME SIMo (dependant on checks against their accounts) to have the systems put against their name as they were not clear enough on the T&C's. 

We all know by this point CS reps are telling us (either mistakingly or purposely) misinformation. The out of stock by 9 tidbit was misinformation, their systems wouldn't allow orders through if they didn't have the consoles coming in.

Orders are being dispatched console first, as there is no need to build a bundle, it's as simple as in the warehouse out the door, these are being done by different teams who are allocated different orders and time slots, hence the randomness of it all.

Building bundles takes time, they don't come in as such, so be patient, you are getting a console at some point. No, SIMo and people ordering when 'out of stock' haven't stolen your console or are being favoured for deliveries. This thing is like gold dust so just be thankful you have one coming. 

[wizkid00]

Who's let one go in here?