Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[Charlotteyyy]

@Jules1270 have you had tracking yet or

is that what EE have said? Are you console only?

[Atomicdj]

As a bundle customer I feel absolutely shafted by EE. The whole process has been frustrating and this will definitely be my last purchase through them. 

[Jules1270]

Through my DPD tracking number and Console only.

[Medi05]

@noxidneb 

is this the first email/message tonight you have had about this or did you get one earlier aswell?

I just want to know if they are still sending messages out to people telling them an order update

[DanIndeed]

@Atomicdj  likewise mate 🤦🏻

[Miriam4]

I ordered mine on Thursday 19th but didn’t get the xko code so I called up on Friday morning and she was amazing she sorted all out for me and took the £10 and said if I don’t here anything a week before the 15th I should call up and they will track it for me but then I got a text about 20 minutes ago and last week I got a switch on Friday and got a text the same day and I got it Saturday morning, I don’t know if that would have help anyone 

[Ashmc]

The whole thing is a joke ! 

ordered a bundle in stock 19th 8:17

Then to be told it’s not I stock the next day and it’s actually a pre order .

fast forward one week to see people who order at 10am get there orders the next day .

to then be told we can’t ship your item because it’s the controller is oos when every  shop in the land has tons  of stock  .

like a comedy a  sketch . 

[noxidneb]

I had confirmation at 10am on the day
Order number a day later.
Then nothing till today when EE text saying thanks you’ve added to plan
Then the Dpd app updated twice once when they collected and once when it’s on the way to my depot.

Get Outlook for iOS

[Runaui]

This whole thing is a disaster. 

So what my console is going to sit in a warehouse until a controller arrives now? Just send me the console and I'll pay delivery for the controller later I don't care.

If it's delayed because the controller isn't there. Give me an update, like it says on the front of this post. Never had a bad experience with EE but this is making me rapidly question my provider choices.

[cdaws2001]

I’m really confused as to what’s going on anymore, I’ve got both the emails, £10 has been taken and that’s it, hasn’t been added to my add ons, no text, no dpd absolute nothing, I ordered 8.37 with the extra controller and I think what the most depressing thing is not just for me but everyone that ordered with the extra items, 9 times out of 10 we didn’t even want the extra items it was just the first thing we saw all the best for everyone getting there console tomorrow though finally some peace