Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[thefraggle79]

@Luke891 @Gdownes 

Sim only. Spoke to a guy in digital sales (not giving his name as I think he's been genuine to me) on friday and he said it will all be fine and not to worry. today he said he should have said on friday that the order had been cancelled. He said I could upgrade my plan to a phone and it will be processed (baring in mind I have an email saying that's already done) and it will secure a console for me but I will join the back of the queue. The back of the queue means getting it next year.......

Honestly thinking of cancelling my contract with EE today after being with the company for 20 years (when it was Orange). For anyone saying "but you're on a sim only contract" I'm really not interested. It shouldn't have been available. EE have messed up here not me!!

[Gdownes]

@thefraggle79 I'm sorry, that really sucks. You're completely right as well EE have totally messed this up not you. No one read the T&C's before ordering as they were selling out everywhere in seconds. There communication has been disgraceful 

[Luemr]

This is normal for ee they will then add the £10 to your next bill after dispatch or at least that’s what they have done when I’ve paid upfront s to preorder iPhones etc.

[AverageMom90]

@thefraggle79 

Thats pants, I will say this at least there going to give you one looking at it you might even be lucky and get one before the end of the year

[Luke891]

I think there in process of cancelling all sim only, 

[StefanWolves]

@thefraggle79 not being nasty but you have probably shot yourself in the foot calling so many times. If you’d have just been patient like we all are they may have honoured your order.

[Cbeach]

@Luke891 I'm sim only too, haven't had my order cancelled or delayed as of yet. I've had 0 communication with EE, hoping to slip under the radar and get my PS, but I'll update if my order is cancelled.

[Gdownes]

@StefanWolves I kinda doubt that. If they've cancelled one sim only they will probably start cancelling more. Crap situation

[Alteredstate87]

Take what you will from this. I dont think they fully understood me lol.

[mod edit: please do not post private communication on the public board. Thanks!]

[Vin2785]

So I was curious and did a search on eBay and look what comes up, would be funny if he doesn't get it in time or at all

https://www.ebay.co.uk/itm/sony-playstation-ps5-disc-console-version-/133585541586?_trksid=p2349624....