Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[thefraggle79]

@topshams we've both worked with DPD bloody horrible consignment booking software then 😂😂

[Gdownes]

EE still have 19 days to fulfil orders. Everyone just needs to wait. I'm sure if there is a delay we will be told about it as soon as they can. 

[thefraggle79]

@Gdownes  you haven't been here since the start of the thread have you 😁.

Lots and lots of lies being told by ee. People being time everything from its on its way to after the 15th. In think very few people who have been keeping track of this thread have ANY faith in what EE is saying. They seem to be saying whatever they been to in order to pacify the costumers but they know they can't be honest as people will be pee'd off.

Let's be honest, all people want is a date. Saying by the 15th is NOT a date. By more they JUST know where people are in the list so should be able to give an idea of delivery date. Saying they can't is saying EE are incompetent.

[Gdownes]

@thefraggle79 

Yeah I've been here since the start, and read every single comment and have also pointed out lies EE have told. For example saying they had stock when they didn't and for saying the £10 will be taken when it was shipped then changing this 3 days later. However, one thing that has been consistent from the actual team dealing with it is the delivery is expected by the 15th of December. But I do understand peoples frustrations regarding all the information being given by different teams 

[thefraggle79]

@Gdownes yeah that's the painful thing. If EE had been consistent throughout then there wouldn't be half as much anger on here as the is.

No disrespect meant.

[seanhicks]

Fyi just to confirm that all the agents say different things i just spoke to one who said ee don't expect to have any in the warehouse until atleast the 15th December and thats subject to change 😂

[Lee2906]

I think what would help clear things up is if EE gave an explanation as to why the 15th was given. Is it because stock is due on a certain date? Or is that just a random day they have come up with? Do they already have the stock? Are they waiting for the stock? There’s so many questions without answers. If people knew the answers it would probably have halved this forum.

[seanhicks]

The bloke I spoke to said they have no stock and have been told they will
get it on the 15th but that is subject to change, in reality none of them
have a clue when it will be delivered

[seanhicks]

I'm so glad you enlighten us with your great knowledge yet again thank you

[Thebatmanofbelf]

Thanks EE. A day or to later than I thought but that will make my sons Xmas. Great work