Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[Jalan3103]

Confirmation email at 08:19.  No delivery updates and no money taken from bank yet either. Fingers crossed I hear today if they’ve received some stock!

[samim_s]

let's hope, would be amazing. Although, their website did say "in stock" and when ordering they indicated the items would be dispatched within 1 day. So if they do have stock, we would be able to get it much sooner than Jan

[MikeD_89]

From speaking with the adviser, it sounds like EE have some kind of partnership and direct relationship with Sony on this, so even if we are waiting till the next round of shipments, it should be a lot sooner than it otherwise would have been. 

[sparkar]

10:10

[Aniguise90]

8:22 was my confirmation. Also no cancellation email (thankfully!) 

I'm guessing batches would depend on how many systems are in each batch from Sony, so maybe 50-75 at a time

[Kcelik23]

Got the “about your order” email at 8:17. Heard no more since. Taken around 20 screenshots of my xko order number to be safe. XD

Edit: after posting this, I got a community email about making my first post which caused my heart to skip thinking it was regarding the PS5. 

[MikeD_89]

This could be a game of Chinese whispers, but the representative told me that they request them from Sony in quantities.

So they should be able to turn around and say "We've sent out the first X-Thousand, but we need X-Thousand more"

Probably up to a certain limit (hence them being sold out now)

[AverageMom90]

@MikeD_89 

i ordered mine at 8:26am received my about your order email but received an out of stock email 4 hours later surely that's not first come first serve allocation

[MikeD_89]

@AverageMom90 

I'm not sure - I would suggest calling up EE and speaking to them directly.

If you've had a cancellation e-mail you wouldn't be on the first-come/first-served list, but why your order was cancelled I have no idea.

I ordered just after you (email @ 8:33am) and not had any cancellation through on this end. 

[Jules1270]

I ordered at 1002am and had no cancellation email either.