Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[Calumw19]

Should be some more info today, via email hopefully

[Ryanm0307]

hi guys worth checking Dpd app I just went on there and there is an order being tracked 

[malikzbaeda]

As in a PS5 order from EE 👀👀??

[Ryanm0307]

Sorry I’m mistaken I got my hopes up thought it was ps5 it’s something else 😂🤣

[dannyttt2011]

So i have tried to put my transcript in here from this morning chat but it exceeds the limited.

Main points;

• The initial order was a pre-order for stock coming in December, EE did not have any stock of PS5's when the offer went live.
• The stock is coming in the second week of December.
• Delivery for the customers would start on the 16th of December (dispatched to DPD on the 15th). I did point out that their website said before the 15th.
• The agent went away and check the notes on my account to see what had previously been said and then apologized for the incorrect information i had been given.
• I ask " So the customers 100% won't receive a PS5 console before the 15th of December", he replied yes that is correct.  

[Calumw19]

cheers for the info

[Chloewlsh4]

Have everyone’s order been processed now then?

[astonavfc]

The thing is, they don't know that info. They do not have access to stock levels or are they involved in the process. The CS agents on live chat know nothing as we have seen on may occasions the hundreds of different stories they have given us.

[Gdownes]

If the PS5 now won't be delivered until after the 15th like someone advised above, EE would email or text to advise everyone of this. Dont think we should be listening to chat employees and rather just wait for EE. Everything has said by the 15th of December so they've 3 weeks to get it to people so I wouldn't worry too much 

[MikeD_89]

Honestly, Im even taking those comments from today with a pinch of salt. 

If EE recieve stock before then 15th then we'll get it. If they don't, we won't.

This seems to be the situation facing all retailers, the only bit of good news is that the US are getting semifreqent drops of stock, so hopefully we'll be the same soon.