Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[Ryukujin]

Ordered on 3rd at 08:10

Just had the DPD notification and E-Mail saying my PS5 & Controller bundle will be delivered tomorrow.

For those of you from the 19th still waiting, I feel for you. Seems to be little rhyme or reason as to how orders have been picked.

[Briff]

It's really grinding my gears atm!

[KyloR]

Woooooooow, delivering orders from the 3rd before us PS+ lot from the 19th. I have nothing against the people who have ordered on the 3rd, not their fault, but that is taking the micky now!! Never again from EE once this whole saga is finally over! 😄

[Kory1]

Finally happened, 19-8:44, received this morning: no DPD notification or e-mail. Jesus... Now, guys jUsT bE pAtIeNt 😂

[Teemeans]

Just had my dpd text to confirm I’ll receive mine’s tomorrow 

for me , it’s been a very smooth for others not so much . Hope those still waiting from the 19th receive theres very soon . 

ordered on the 3rd 08:02 

It’s been fun , until next time adios 

[imad76]

Just had my DPD text and notification in the DPD app it’s coming tomorrow.

Console + controller

Thank you EE

excellent service with 11 months  interest free what else do we want .

[BigH84]

Ordered on the 3rd full bundle just spoke to live chat 

Harry

 at 9:15, Dec 8:

No worries

Bharat

 

Harry, I can see the order has been successfully placed and our team is working on it to deliver it as soon as possible, I would request you to wait for sometime and the delivery details will be shared with you for sure , also you will be notified as soon as it is our for delivery.

[TheNaz]

PS+ bundle here from 19th. Take it with a pinch of salt but I've heard from numerous people officially and unofficially that PS+ bundles will be delivered after 15th. 

They haven't received these bundles yet and the next week will be fulfilling all orders from the 3rd. No point refreshing your phone 100 times or coming back to this forum till that date if I were you. There's unfortunately nothing we can do or no one we can harass to speed this process up. 

[Jass86]

Page 300🥳🥳🥳 and still us ps+ customers still wait lol

[BomagJJ]

If the last two Fridays are anything to go by, I'm expecting a dispatch notification then. Been waiting since the 19th - full bundle 08:25

Will be annoyed if I don't hear something then. These last few weeks have been frustrating to say the least...