Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[styla]

Just received a text saying ps5+controller bundle arriving tomorrow.

[Adii]

@Teemeans thats very insightful so we do have much to hope for on the delivery standpoint. Some one in the warehouse should crack the whip a bit harder for us to receive our consoles lol 🤣

[damian2279]

Controller bundle, ordered on 19th 10am.

Spoke to online chat about an hour ago. I raised the question of why some people were receiving DPD notifications and some were not. He looked at my account and one of the contact numbers on my account was an old land line number. He said possibly that's whats happened to other people they have a different number saved for their contact so might be why there was not notification sent to them.

Anyhow while on chat my order went from open to picked. No DPD notification yet but looks like it may be for delivery tomorrow fingers crossed.

Will update if DPD notification is sent.

[Nesta252]

I’ve been with EE T-Mobile Mobile contract, for the last 15 years to be last of the controller bundles from the 19th and not heard anything so far feels like a right kick in the teeth to be honest 

[Teemeans]

@Adii yes for sure , night shift workers usually prep stock that’s going out in the AM . Haha I’ve cracked a few 😥 😂 especially when your trying to get stock out to the whole of the U.K. before loading bays times are prohibited or stores don’t have staff in on time to break pallets down Lool.

[MartDG99]

Ordered on the 3rd at around 08:35 got the confirmation email and order number at 08:40.

Recieced another email today at 14:15 saying that the order has been processed and the £10 has been taken from my account. 

[Jessejames]

Surely no one who ordered on the 3rd has received it yet?

[Biddyp]

Finally got my DPD notification for tomorrow, ps5 and controller ordered on 19th.

[Rgbiv]

DPD app just notified for delivery tomorrow.

Ordered on 19th

Console + controller.

[Adii]

@Teemeans  Haaha sounds a bit like the movie gladiator when they crack the whips on a few prisoners lol