Have you ordered a PS5? Here's what to expect

[Christopher_G]

**UPDATED** We've added some extra information to cover some more frequently asked questions

You can order accessories on Add To Plan, which lets you buy new kit, and spreads the cost across your monthly EE bills over the next 11 months. It doesn’t cost you any more – there are no fees and no interest, and it’s not just for pay monthly mobile plans either. 4GEE WiFi and tablet plan users can benefit too.

Find out more about Add To Plan >

Here’s some helpful information of what to expect if you ordered one.

 

 

The PS5 is showing as out of stock, what should I do?

When the PS5 is out of stock, you can register here to get notified when it is available to order again.

Am I eligible?

You are able to order if you are an existing EE customer within the first 17 months of your contract and are eligible to take Add to Plan (please note, not available at time of upgrade).

Can I buy over the phone?

No, the PS5 is only available to buy online through the online shop

How do I know my order has been successful?

When you place your order online you will see an on-screen message like the one below with an xko number

You will also get an email about your order which will look like the below

If there are any problems with your order you will be contacted directly.

You will be kept up to date with your order by regular weekly messages, no need to call.

When will my £10 upfront payment be taken?

Your payment will not be taken straight away, so no need to check your bank account. It will be taken when your PS5 order is being processed on your account.

Will you be selling accessories or games?

Yes, we are selling various packages of games, controllers and consoles.

How will I find out about my delivery details?

You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

What if I want to cancel my order?

If you wish to cancel your order, please call us on 150 to do so.

Are you excited about getting your hands on one?

Tell us what games you are looking forward to playing in the comments by tapping “Reply” below.

[asma96]

@Adii I thought the email was a confirmation my order was successful? Why did they sent me order has been processed email but not take payment yet! I'm worried they might cancel my order 😞

I've tried calling the 0800 079 0531 but they're so busy today, can't get through

[Nesta252]

I seem to be the last of the controller bundle still waiting to hear a thing 

[Adii]

@asma96 The confirmation email is just to say that you have placed an order and you get the order number via e-mail. Once they take the deposit it means its successfully processed. I had to wait a bit for my order to be processed so do not lose hope. I've heard nothing of anyones order that is cancelled. 

[Xxharr]

That’s the exact message I got this morning and see they’ve taken then £10 cheers

[af91]

If the PSN cards are holding it up surely they could just send the Console out and then send the card out later?

seems harsh to leave us until last because we opted to pay more!

[Teemeans]

@asma96 only way to find out it to call I’m afraid . Some payments might not be out straight away . Btw how many emails have you received in total two ?

[Briff]

My email said that they will add the £10 to my direct debit bill because the system doesn't like my card details.

[Briff]

@Nesta252 I ordered the controller bundle and still waiting as well.

[Xxharr]

Hi,

Thank you for placing an order for Add to Plan on your account. We have now processed your order and you can expect to receive your PlayStation 5 before 15th December 2020.  We’ll keep you updated by text message on the progress of your order.

DELIVERY DETAILS
You will get free Monday to Friday delivery as standard on all online orders and will receive a notification when it is out for delivery.

DPD – our courier partner, will send you a text the day before your EE order arrives to confirm delivery for the following day. The message will also include options to change and track your parcel on DPD’s website.

A further message will be sent on the day of delivery advising the 1 hour slot in which your delivery will be attempted, again this message will include options to change and track your parcel.

Thanks
The EE team


“Check out the EE Gaming Community for all things PlayStation and the fastest answers to your questions.”

[Teemeans]

@af91 you would think but the only logical answer is because of the 2nd wave , they might wanna get those who ordered first theres before starting new ps plus bundle orders .